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The Challenges of Hybrid Work:
Vyopta 2022 Survey


Which of the following steps has your company taken to encourage greater collaboration between primarily remote employees and in-person counterparts since the start of the pandemic?

Responses
- Set up collaboration channels on messaging apps such as Slack or Teams    54%
- Required more participation on virtual calls/meetings     50%
- Instituted formal training on remote collaboration     50%
- Set up recurring virtual meetings     48%
- Set up seasonal/quarterly in-person sessions 48%
- None of these 1%

Quick Facts
- Any (net)     100%


When it comes to virtual calls, what percentage of the errors that you encounter do you estimate the be user error rather than a technical issue?

Responses
- 0% - 24%       35%
- 25% - 49%     43%
- 50% - 74%     17%
- 75% - 100%     6%


Quick Facts
- Average (including 0%) 33.57%
- Average (excluding 0%) 33.9%


In which ways, if any, do you feel employees who work primarily remote are disadvantaged compared to those who work primarily in the office?

Responses
- Overly reliant on others to be able to collaborate remotely     52%
- Lack of access to company leadership    47%
- Less connected to colleagues and our office culture     43%
- Fewer opportunities for direct collaboration with teammates     42%
- Less likely to be considered for promotions  41%
- Other     N/A
- Primarily remote workers are not disadvantaged compared to those who primarily work in an office     4%

Quick Facts
- Primarily remote workers are disadvantaged compared to those who primarily work in the office (net)     96%
- Less connected/less opportunities 94%


Which of the following best explains why some primarily remote workers may not be as engaged as their counterparts?

Responses
- They aren't taking the initiative to become more engaged     54%
- We aren't providing them the tools to become more engaged     46%


Who do you believe should be most responsible for increasing employee engagement at your company?

Responses
- C-level executives     49%
- Human Resources     28%
- Division leaders     10%
- Their direct supervisor     9%
- Employees themselves    6%
- Other  N/A
- No one   N/A


How much room for improvement currently exists in your effort to increase personal virtual engagement among employees at your company?

Responses
- A lot     47%
- Some     47%
- A little     6%
- None at all     1%

Quick Facts
- At all (net)     99%
- A lot / some (net)    94%
- A little but / none at all (net)     7%


Rank the following based on what you think would most increase existing engagement among primarily remote workers at your company. (Top ranked answers)

Responses
- Investing in better tools that make collaboration more seamless     19%
- Providing direct individual feedback     18%
- Highlighting individual performance publicly such as through awards or promotions     17%
- Training for managers on how best to engage with their remote team members     13%
- Further training and continuing education     13%
- Identifying and fixing technological issues that hinder collaboration    12%
- Company activities such as virtual happy hours and company outings     10%



Rank the following based on what you think would most increase existing engagement among primarily remote workers at your company. (Top two ranked responses)

Responses
- Training for managers on how best to engage with their remote team members  42%
- Highlighting individual performance publicly such as through awards or promotions     36%
- Providing direct individual feedback     36%
- Investing in better tools that make collaboration more seamless     31%
- Further training and continuing education  26%
- Company activities such as virtual happy hours and company outings     25%
- Identifying and fixing technological issues that hinder collaboration  25%


Rank the following based on what you think would most increase existing engagement among primarily remote workers at your company. (Top three ranked responses)

Responses
- Highlighting individual performance publicly such as through awards or promotions    49%
- Providing direct individual feedback   48%
- Investing in better tools that make collaboration more seamless  43%
- Company activities such as virtual happy hours and company outings  42%
- Training for managers on how best to engage with their remote team members  42%
- Further training and continuing education  40%
- Identifying and fixing technological issues that hinder collaboration  37%


Which of the following, if any, are the negative consequences coming from lack of engagement in a virtual environment?

Responses
-
Slower skills development among employees    46%
- Lack of collaboration across teams   42%
- Errors or mistakes are more likely to slip through  40%
- Different perspectives aren't heard as often  39%
- Lower morale among employees  35%
- Delays in work  40%
- Other  N/A
- There are no negative consequences coming from a lack of engagement in a virtual environment    4%

Quick Facts
- There are negative consequences coming from a lack of engagement in a virtual environment (NET) 97%


How likely is it in the next six months that your company will invest in technical solutions to increase engagement?

Responses
-
Extremely likely  39%
- Very likely  53%
- Somewhat likely  9%
- Not very likely  N/A
- Not likely at all  N/A

Quick Facts
- At all likely (NET) 100%
- Extremely/very likely (NET)  92%


What percentage of your staff do you fully trust to be able to correctly navigate the remote collaboration technology needed to make remote work successful?

Responses Year over Year
                    2022      2021

- 0%-24%         8%        7%
- 25%-49%     14%      12%
- 50%-74%     48%      36%
- 75%-100%   30%      46%

Quick Facts
- Average (including 0%) 61.39%    66.31%
- Average (excluding 0%)  61.69%    66.31%


How strongly do you agree or disagree with the following statement? The frustrations of working remotely are causing some employees to become less engaged on virtual calls.

Responses
-
Strongly agree   44%
- Somewhat agree   49%
- Somewhat disagree   5%
- Strongly disagree   3%

Quick Facts
- Agree (NET)   93%
- Disagree (NET)   7% 


Which of the following do you believe to be primary reasons why some employees may not speak up during virtual calls?

Responses
-
We have too many calls that could've been an email   48%
- A habit that has developed among our junior staff   47%
- Lack of preparation   41%
- They don't feel comfortable speaking up   37%
- No clearly defined role on the call   34%
- Other  N/A
- All employees speak up during virtual calls   5%

Quick Facts
- Not all employees speak up during virtual calls (NET)   95%


How strongly do you agree or disagree with the following statement? Employees who turn their cameras off on virtual calls are generally less engaged in their work.

Responses
-
Strongly agree   44%
- Somewhat agree   50%
- Somewhat disagree   6%
- Strongly disagree   2%

Quick Facts
- Agree (NET)   93%
- Disagree (NET)   7% 


What do you suspect employees on mute and/or off camera are doing during virtual meetings?

Responses
-
Browsing the internet or social media   43%
- Texting or chatting   40%
- Doing other work   38%
- Playing games   35%
- Eating   35%
- Taking notes   29%
- Wearing attire that isn't camera-ready   24%
- Other  N/A
- None of these   2%

Quick Facts
- Any (NET)   98%


How strongly do you agree or disagree with the following statement? Employees that frequently go on mute or don't go on camera probably don't have a long future with our company.

- Strongly agree   41%
- Somewhat agree   51%
- Somewhat disagree   7%
- Strongly disagree   2%

Quick Facts
- Agree (NET)   92%
- Disagree (NET)   9% 



Methodology Notes

The Vyopta Survey was conducted by Wakefield Research https://www.wakefieldresearch.com among 200 U.S. executives with a minimum seniority of VP, at companies of 500+ employees, between March 9th and March 17th, 2022, using an email invitation and an online survey.

Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. For the interviews conducted in this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 6.9 percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample.

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