When Video Technology Fails:
Survey Report
Thinking about the next 12 months, what percentage of your internal meetings do you anticipate holding solely in person, in person with a virtual option, or solely virtual?
Responses
Solely In person
- 0-24% 33%
- 25-49% 41%
- 50-74% 22%
- 75-100% 5%
Quick Facts
- Average (Including 0) 33%
- Average (Excluding 0) 35%
In person with a virtual option
- 0-24% 40%
- 25-49% 49%
- 50-74% 8%
- 75-100% 4%
Quick Facts
- Average (Including 0) 29%
- Average (Excluding 0) 30%
Which of the following, if any, has ever happened at your company due to technology or connection issues?
Responses
- Had to reschedule a meeting 75%
- Missed a project deadline 41%
- Given a formal reprimand 38%
- Lost a client or business opportunity 32%
- None of these 15%
Quick Facts
- Any (net) 86%
How often have you had someone outside your organization ask to use their own virtual collaboration tools after experiencing problems with the technology your company uses?
Responses
- All the time 26%
- Often 24%
- Sometimes 18%
- Just Once or Twice 18%
- Never 14%
Quick Facts
- All the time/often(net) 50%
- At least sometimes (net) 68%
- At least just once or twice (net) 86%
- Just once or twice/none (net) 32%
Which of the following, if any, have ever happened to you due to issues with virtual collaboration technology?
Responses
- Had difficulty hearing or understanding a speaker due to connectivity issues 50%
- Had one or more callers join late because they couldn’t get access to the meeting 48%
- Been unable to share content on the screen due to freezing, delays, or screen share issues 45%
- Delayed a meeting due to needing to install a program or an update 44%
- Had a meeting end early because your line did not allow for longer meetings 36%
- Had invitees unable to join because you reached the maximum allowed callers 30%
- Been unable to record a call or ended up with a recording of nothing but silence 28%
- Other 1%
- I have never had any of these things happen due to issues with virtual collaboration technology 9%
Quick Facts
- Had any of these happen due to issues with virtual collaboration technology (net) 91%
Methodology Notes
The Vyopta Survey was conducted by Wakefield Research https://www.wakefieldresearch.com among 200 U.S. executives with a minimum seniority of VP, at companies of 500+ employees, between July 30th and August 10th, 2021, using an email invitation and an online survey.
Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. For the interviews conducted in this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 6.9 percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample.
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