“I was shocked at how easy Vyopta was to deploy and use. Now when a partner attorney asks me why a call went poorly, I have immediate answers. Vyopta is an important tool that allows us to ensure collaboration continues regardless of whether we are in the same office or not.”
James Oryszczyn - Director of Network Security Services
Quarles & Brady, a national law firm with 10 offices across the U.S., needed help scaling its remote work capabilities for employees and attorneys during the Covid-19 quarantine. A planned switch to Microsoft Teams from Skype For Business was accelerated, and the abrupt move to remote collaboration came with a host of frustrations caused by poor calls and difficulty with sharing documents and other functions.
The Challenge
- Hundreds of attorneys and other knowledge workers quickly moved to remote collaboration
- Poor call quality increased dissatisfaction internally and externally, with productivity severely impacted as a result
- Microsoft Teams call logs did not readily point to the cause of poor connections, resulting in hours and sometimes days worth of work time spent trying to solve the problem
- Disenchantment with Microsoft Teams led to workers wanting to use their own collaboration tools, which invites new compatibility and quality issues
Turning to Vyopta
Quarles & Brady’s unified communications team had already looked at Vyopta as a possible resource to help manage quality and usage data for the firm. With monitoring becoming a vital need, its system was set up and implemented in less than a day and immediately began providing the insights that were needed to improve calls and increase satisfaction with the firm’s preferred collaboration tools.
The Summary
With Vyopta, Quarles & Brady saw time spent on tracking quality issues reduced from “days to minutes.” The number of help tickets managed by the UC team dropped dramatically in short order.
Vyopta helped the firm’s employees settle into remote work by making their video and other collaboration tools work for them every time. By providing the confidence they needed to conduct business-critical meetings with clients or coworkers throughout the day, Vyopta enabled Quarles & Brady to return to what they do best.
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