“We were able to smoothly transition 1,700 users from Webex to Skype for Business On-prem in six months and then transitioned 800 users to Microsoft Teams very rapidly. We did this without impact to call frequency or quality, and we would not have been able to do it without Vyopta.”
This enterprise manufacturing company operates from 40 locations across six countries. When the COVID-19 pandemic hit in early 2020, their UC upgrade plans to Microsoft Teams quickly moved from being a slow transition to company wide adoption practically overnight. Without Vyopta, it was very difficult to pull necessary statistics across their UC environment, and Microsoft’s native administration tools did not have the reports they needed, nor a full view into video and audio usage and quality.
The Challenge
- 40 manufacturing locations across six countries with 17,000 employees
- Fast-track a planned UC migration from Webex to Microsoft Teams under the immediacy of the COVID-19 pandemic
- A complex UC environment that includes Cisco Hardware in their 1100 conference rooms worldwide as well as Pexip Infinity as an interop to their Microsoft Teams environment
Turning to Vyopta
Vyopta’s Collaboration Performance Management (CPM) platform was initially chosen for the company’s Webex environment, and helped them to efficiently transition quickly and efficiently to Skype for Business. When they migrated overnight to UCaaS, Vyopta was quick to support Microsoft Teams. With Vyopta, the company was able to achieve deep analytics on performance issues and degraded meeting experiences, allowing the UC team to identify users with frequent bad quality calls and address the issues in a timely manner.
The Summary
In optimizing the ability to locate and correct quality issues in a proactive manner, the company was able to shift to a culture of video conferencing that saved them tens of thousands of dollars in saved travel and production uptime. With Vyopta, the company has more confidence in the Quality of Service (QoS) of its UC environment and is able to objectively report on usage and adoption as well as quality.
The company was able to deliver over 2 million in ROI to the business by eliminating a Webex subscription over the course of five years. They utilized Vyopta metrics to identify which users to migrate first, ensuring a smooth transition from Webex to Skype For Business on-premises, and then later to Microsoft Teams.
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