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Global Life Science Company Optimizes Onboarding Process & Management of Multi-vendor UCC

Global Life Science Company Optimizes Onboarding Process & Management of Multi-vendor UCC

"Vyopta showed us how to best optimize our (UCC) tech investments and continued to help us with the right migration plan from our on-premises voice solutions to cloud voice solutions."

- Principal IT Technologist Global Voice Service

This healthcare technology group provides support in over 150 countries with the drive to create a positive impact in the world and help bridge a gap in health equity. Their desire is to strengthen, lengthen, and save lives with their life-transforming technology to save 70+ complex and challenging conditions. By putting people’s experiences first, their solutions address patients’ needs and put control back in their hands.


The Challenge

Prior to 2020, this company provided all the technology platforms for their employees during the onboarding process, including Zoom, Microsoft Teams, Cisco Webex, and more. After the Covid pandemic started, the company had to alter its digital experience focus. It was always user experience and flexibility as the priority, but they had to reduce: the complexity of UCC performance assurance and support and costs of their UCC environment. Unfortunately, they did not have the tools to get an accurate understanding of utilization rates and call/meeting statistics across their UCC platforms.


Turning to Vyopta

With Vyopta, this company’s IT teams gained a single pane of enterprise visibility and insights across telephony/voice, meetings/video, and bridging to manage their technology consolidation initiative, while managing the overall UCC environment and costs. During the pandemic, Vyopta was able to create a baseline for IT’s original utilization trends to help move from other telephony/voice solutions to Zoom phones quickly and cost-effectively.


The Summary

In a hybrid work environment, this healthcare technology organization was able to optimize its employees’ digital experience by providing them with the technology they needed instead of everything under the technology umbrella. Vyopta’s Analytics reporting also allowed them to right-size their entire UC environment, which included consolidating their direct inward dialing (DID) licenses as well as their PSTN licenses since each of their employees did not need, let alone use, all their licensed resources.


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