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Fortune 50 Healthcare Group Weathers Pandemic Surge In UCAAS & Plans Return to Office with Vyopta

Fortune 50 Healthcare Group Weathers Pandemic Surge In UCAAS & Plans Return to Office with Vyopta

"With Vyopta, we were able to cut our planned migration time from Webex to Microsoft Teams by 50%. That kind of productivity translates to huge savings for us."

- Executive Advisor

The organization is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Through its affiliated companies, they serve more than 107 million people, including more than 43 million within its family of health plans. One in eight Americans receives healthcare benefits through the organization.


The Challenge

At the beginning of the Covid-19 pandemic, the organization saw its meeting minutes and participant levels increase exponentially in a very short period of time. At the time, the organization was almost exclusively a Cisco Webex shop. Once their 70,000 employees made the move to remote work at the beginning of the pandemic,  it was decided to migrate over to Microsoft Teams and it was paramount to have full visibility of this project. The organization required a solution that would allow them to monitor the quality of meetings, technology adoption across multiple collaboration technologies as well as the occupancy and usage of its 700 tech-enabled conference rooms.


Turning to Vyopta

  • With Vyopta’s Technology Insights and Space Insights, the healthcare group has been able to swiftly respond to the changing needs of its employees and member base due to the challenges of the pandemic and the resulting surge in UCaaS usage.
  • The IT team uses the insights from Vyopta to troubleshoot meeting issues while also leveraging the data to prove the need to staff up in response to the exponential rise in meeting usage and minutes.
  • The real estate team uses the data provided by Vyopta to plan new buildings, and now to plan for a safer return to the office after the pandemic.


The Summary

The value of Vyopta's actionable data to the real estate team has made the IT department an invaluable partner to them and has led to the real estate team funding a large portion of the digital workplace initiative. In addition, the data has allowed the IT team to prove out a need for additional full-time resources to handle demand - something that would have been unlikely otherwise given the economic uncertainty and fiscal caution many companies have experienced during the pandemic period.


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