Western Union Western Union is a leader in global payment services and is a business built on making connections between people from small businesses and global corporations, to families near and far away. In 2015, WU moved over $150 billion dollars for our consumer and business clients. Their network spans over 10,000+ employees and contractors in 200 countries across 500K+ agent locations.
Western Union’s 3-person team uses vAnalytics to monitor their entire video conferencing network across over 80 Pexip server instances, 175 video rooms, and 10,000 video enabled software users for their global 24/7 business. After successfully rolling out Skype, they now support over 3 million video minutes each month and have dramatically reduced travel and increased productivity. They’re also able to produce customized, quarterly reports that used to take five hours, but now take minutes.
By leveraging meaningful historical data, Western Union’s IT team can better plan for network needs, support more calls, and generate detailed adoption reports every day.