Cimpress, formerly Vistaprint, is the world leader in the mass personalization and customization industry. Last year, they served nearly 17 million customers, took more than 30 million orders and produced 46 million uniquely designed, customized items. They are able to keep up these numbers by employing 5,500+ manufacturing and technology professionals across 19 countries and encouraging them to communicate heavily via video conferencing.
Cimpress’ two-person IT team uses vAnalytics to monitor their entire video conferencing network across 23 geographical locations.They have since been able to open up their network to new video technology vendors, and tailor video functionality to their company’s specific needs. Each month, their IT team is able to support 20,000+ video calls and maintains quality performance for 1M+ video minutes. They’re also able to produce customized, quarterly reports that used to take five hours, but now take minutes.
By leveraging meaningful historical data, Cimpress’ IT team can better plan for capacity and traversal calls spikes (e.g., opening new offices, in climate weather, etc.). In just a few, short weeks after implementing vAnalytics, they identified enough underutilized technology resources to reverse their plan to purchase $160,000 worth of new video conferencing bridges.