Cloud scale enabling Big Data, IoT, Machine Learning and AI-based insights to enhance collaboration monitoring and analytics across large voice and video environments
Austin, TX (March 3, 2020) Vyopta Incorporated, the leading provider of unified communications and collaboration monitoring and analytics, today announced its continued commitment to innovation with the next generation of its industry-leading Collaboration Performance Management (CPM) platform for enterprises and service providers to manage and optimize their UC and collaboration experiences. This latest SaaS offering modernizes Vyopta’s approach, enabling support for IoT data, machine learning insights, Big Data processing across voice and video environments, and more.
As workplaces evolve and collaboration across globally distributed and remote workforces increases, organizations are faced with assuring higher Quality of Service (QoS), all while UC utilization triples every two years, technology stacks become increasingly complex and move to the cloud, and IT budgets remain stagnant or in decline.
Vyopta’s CPM simplifies how UC teams and Service Desks manage performance across their hybrid, multi-vendor UC environments, helping them to become proactive in detecting and resolving a greater number of UC issues before they impact the business, and to intelligently gather insights in order to cater to how users are actually collaborating. The deep analytics also help organizations accelerate adoption as they transition to newer UC technologies such as UCaaS platforms and SIP trunking, improve operational planning and optimize ROI of their UC investments.
The new innovations in the next-generation of Vyopta’s industry-leading CPM platform provide:
- A modern, secure, reliable microservices-based architecture that increases Vyopta’s agility in releasing features to market
- Cloud scale to easily handle and process the Big Data from large UC environments with voice and video
- Extensibility via an open IoT data platform that collects data directly from UC infrastructure, UCaaS platforms, endpoints, as well as room systems and sensors
- Enhanced intelligence from a platform purpose-built for machine learning and AI-based insights, including brand new call and meeting quality scoring with industry’s first quality measure by modality (audio, video, presentation, share)
“Our next-generation SaaS platform is live and already monitoring over 5 million collaboration endpoints and on track to monitor 6 billion meeting minutes this year,” said Vyopta VP of Engineering, Ruston Vickers. “We’re excited about the future of our Collaboration Performance Management platform and how our next generation architecture will allow us to innovate rapidly and stay ahead of how companies are using collaboration.”
For more information visit www.vyopta.com.
About Vyopta Incorporated
Vyopta is a leading provider of unified communications and collaboration performance management solutions. Vyopta monitors over 10 billion minutes of unified communications and collaboration meetings conducted annually on systems including: Cisco, Microsoft, Poly, Pexip, BlueJeans, Zoom and more. Our products are used in over 20 industries by the largest enterprises in the world, including Bloomberg, AIG, Stanford University, and the US Department of Veterans Affairs. Vyopta is headquartered in Austin, TX. Learn more at vyopta.com.
Media Contact:
Angela Shori
Sr. Manager, Brand & Awareness
512.539.4961
pr@vyopta.com
Related Links:
Learn more about CPM
Learn more about Workspace Insights
Explore Vyopta’s Support for Multi-vendor UC Environments
Angela Shori is a business writer and technology marketer with over 20 years of experience. She holds an M. A. in Advertising from the University of Texas and writes about unified communications, cloud technology, innovation, and the future of work -- sometimes through the lens of Star Wars. You can find her online at LinkedIn and Twitter.
